As far as I have been concerned, people would never acquire any kind of skill by just being instructed a procedure to do a job. Sometimes, procedures are even harmful against the people who have no motivation to get the stuff done. On the other hand, once people realise how significant their task is, and have enough motivation, it will be the chance to show them how to do that in the form of a concrete procedure. Mind you, they often try to find out the way to handle that themselves, and if it's the case like that, you should not make them just follow your procedure because that is your procedure to get your stuff done. On top of that, a procedure tend to become a mere facade and ritual. All in all, if the task can be achieved by just following some procedures, it would be far nice to write a program to do that. We need human resource in order not to follow any procedure but to make a sort of judgement according to the ever-changing context.